Last Update: 24th of May, 2018.
Be informed about what we do with your data and your data rights.
Who are we?
We are authorised and regulated by the Financial Conduct Authority FRN 727594. We act as a credit broker not a lender and provide facilities to business from a panel of lenders. Lomond Account is a trading name of Lomond Improvements Limited.
T: 0141 406 3800
If you have any requests concerning your personal information or any queries with regard to these practices please contact us.
We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.
Use of personal information
We process personal information collected via this web site for the purposes of: -
- Identifying potential retailer partners.
- Dealing with your requests and enquiries.
- Customers who have a credit agreement with one of our panel of lenders.
- Providing you with information about products and services offered by Lomond Account.
We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
Using your information for fraud prevention
We may share your personal information from your partner retailer application with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.
Checking your identity
We may ask you to provide physical evidence of identity verification or search the files of credit reference agencies which will keep a record of our search, whether or not your application for a facility proceeds. This is not seen or shared with any other 3rd parties unless written consent is received from those individuals.
Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when we will need to confirm or re confirm the name and address of our partner lenders, including directors and shareholders. This is not seen or shared with any other 3rd parties unless written consent is received from those individuals.
How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ Lomond Account will inform you of the receipt of this information to discuss the deletion of this data.
Lomond Account will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Lomond Account do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Lomond Account will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.
We Aim to have installations completed within 4 weeks of your order being placed. Normal completion for works should be 3 - 4 days weather permitting.
Refund / Cancellation Policy
All orders benefit from a 14 day cancellation policy from the date you place your order. If you do wish to cancel your order please do so in writing and sent to either firstname.lastname@example.org or post to 10 Newton Place, Glasgow, G3 7PR